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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of exposed wires was confirmed.The sherlock sensor was visually inspected upon receipt and was found to be in poor physical condition.The sensor housings are separating due to the screws pulling through the screw hole.The root cause of the reported failure was identified as use related.The device was serviced, tested, and returned to the customer/returned to refurbished inventory.A history review of serial number (b)(6) showed no other similar product complaint(s) from this serial number.H3 other text : evaluation findings are in section h.11.
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