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H.6.Investigation: ¿ scope of issue: the scope of issue is only limited to facscalibur cytometer 3 color basic ivd, part # 342973, serial #(b)(6).¿ problem statement: customer reported complaint of waste leakage without bleach not contained within the instrument.¿ manufacturing defect trend: there are zero qns (quality notifications) related to the reported issue.Date range from 17may2020 to 17may2021.¿ complaint trend: there are 21 complaints related to a leakage not contained within the instrument.Date range from 17may2020 to 17may2021.¿ manufacturing device history record (dhr) review: dhr part #342973 serial # (b)(6) , file # 342973-e97300285-900147631-08, was reviewed.The instrument met all the manufacturing specifications prior to release.¿ investigation result / analysis: the investigation was performed and based on the review of the complaint trend, defect trend, dhr, risk analysis and servicemax, the root cause of the waste leakage not contained within the instrument was due to some worn tubing and connectors.When the customer initially submitted a complaint of a leakage, the tsr (technical service representative) assisting them determined that the tank was not broken and a field service was required for further repairs.The fse (field service engineer) confirmed the issue and replaced sheath and waste tubing from the instrument and wetcart, pressure switch, and two connectors.After the repair the instrument was tested and was functioning as expected with no further leaks.No parts were requested for evaluation as they are not returnable and were discarded.Although the leakage of waste material can pose a potential risk of contamination or chemical exposure, the customer did not come in contact with the leakage and was not harmed in any way.Additionally, there was no spray of fluid so the risk of exposure was low.While this instrument was being used for clinical treatment, no patients were harmed due to this incident and there was no delay in treatment.The safety risk is limited, s2, and there was no impact to customer health or safety.¿ service max review: review of related work order #: 01931986, case #(b)(4) install date: 30jul2008 defective part number: 34363910 - pm kit scan/sort/calib/lsr work order notes: o subject / reported: facs calibur facs flow leaking o problem description: the cleaning fluid leaks out from under the machine instead of going down into the sludge tank.O work performed: change tube facsflow and waste from drawer.Change 4 small tubes in fluidic.Change pressure switch.Change 2 connectors.Test with facscomp beads pass fine.Long run with facsflow to see that everything works fine.O cause: tubes and connectors o solution: n/a ¿ returned sample evaluation: a return sample was not requested because the replaced part is not returnable and was discarded.¿ risk analysis: risk management file part # 342973-01ra, rev.01/vers.A, bd facscalibur failure mode and effect analysis was reviewed.The severity rating in this file is ¿5¿ based on the previous scale rating.This rating is equivalent to ¿s2¿ in sop6078-02¿rev.12/vers.J, whereby a waste leak is obvious or indicated by additional (warning) information and hence the impact to the patient is negligible to none.The current mitigations are adequate with rpn under acceptable range.Hazard(s) identified? ¿yes ¿no o item: sheath reservoir 05-10084-00 o function: hold sheath o potential failure mode: sheath fluid leaks on floor o potential effects of failure: damage to environment o potential causes/mechanisms of failure: sheath tank breaks or leaks from seams o current controls: n/a o recommended actions: n/a o responsible party: n/a o target completion date: n/a o actions taken: n/a o sev: 5 o occ: 3 o det: 3 o rpn: 45 mitigation(s) sufficient ¿yes ¿no ¿ root cause: based on the investigation results, the root cause of the waste leakage not contained within the instrument was due to worn tubing and connectors.¿ conclusion: based on the investigation results, the root cause of the waste leakage not contained within the instrument was due to worn tubing and connectors.The fse replaced several tubes for facsflow and waste, a pressure switch, and two connectors.After the repair, the instrument was rebooted, tested, and functioning as expected.No one was harmed or injured, and no further leaks occurred.The safety risk is limited, s2, and there was no impact to customer health or safety.See h.10.
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