The hakim valve was not returned for evaluation therefore, an evaluation of the device could not be performed.Lot number information has been provided; therefore, manufacturing records were reviewed and found no anomalies.The cause(s) of the difficulty reported by the customer could not be determined.If additional relevant information becomes available in the future, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this and similar issues.At present, we consider this complaint to be closed.The possible root cause for the issue reported by the customer could be due to biological debris and protein build up this could interfere with the valve mechanism.A medical assessment report was requested with the following conclusion: "based on the complaint information received to date, device malfunction causal to the event remains inconclusive without internal investigation of the returned device.".
|