A getinge field service engineer (fse) was dispatched to investigate.
The fse evaluated the iabp unit, but was unable to reproduce the reported issue.
After troubleshooting the unit, the fse determined that the iabp unit was not properly inserted into the chassis, and therefore, the batteries could not charge.
The fse then performed functional and safety checks to meet factory specifications.
The iabp was then released to the customer and cleared for clinical service.
A supplemental report will be submitted when additional information is provided.
The full name of the initial reporter that is abbreviated is herr (b)(6).
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