Consumer reported complaint for high blood glucose test results; customer also stated the true metrix meter did not turn on upon test strip insertion.Customer stated the battery had been changed a few days prior to the call; customer is using the correct battery with the correct orientation.During the call the true metrix meter powered on by using the power button, but not when a test strip was inserted.At the time of the call, the customer reported feeling dizzy; medical attention was not needed at the time.Customer stated that on (b)(6) 2021 she had obtained a high blood glucose test result of 240 mg/dl using the true metrix meter; customer did not recall if result was fasting or non-fasting.The customer's expected glucose test result range was not provided.Customer stated her blood pressure had also been high.Customer's granddaughter had taken her to the er; customer's blood glucose test result at the er was 343 mg/dl fasting.Customer was diagnosed with hyperglycemia and hypertension, and was treated with iv metformin and glimepiride.Customer stated they had also monitored her heart and a cat scan had been performed.Customer had been discharged the same day.Customer had been advised to drink plenty of water and to test her blood glucose three times a day.The dosage of her metformin and glimepiride had also been increased and a follow up appointment with her doctor scheduled for (b)(6) 2021.
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