The incident sample has been requested but to date has not been received for evaluation.If the sample is received, or if additional information pertinent to the incident is obtained a follow-up report will be submitted.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.
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Additional information h2, h3, h6.Investigation conclusion the customer reported the feeding set presented a leak at the connection with the bottle and the enteral diet did not flow.This report is for product 775100, epump cross spike feed & flush, with lot number 203280047.The device history record (dhr) review of the reported lot number shows evidence that the product was released according to all established procedures and qa documentation.Lot and failure mode trending was reviewed and no related adverse trends were identified.The reported product was not returned for evaluation; however, photographs were provided by the customer.Examination of the photographs confirmed the reported product failure as a leak was identified at the cross-spike connection.Additionally, the reported product failure of air in line was confirmed as air was identified within the tubing.A formal investigation has been initiated to determine the root cause and necessary preventive and/or corrective actions, if necessary, for the confirmed product failure.This complaint will be used for monitoring and trending purposes.
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