| Model Number |
20019E |
| Medical Device Problem Code |
Complete Blockage (1094)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/26/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Date of event: unknown.The date received by manufacturer has been used for this field.There were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 21016393.Medical device expiration date: 2024-01-25.Device manufacture date: 2021-01-20.Medical device lot #: 21025279.Medical device expiration date: 2024-02-03.Device manufacture date: 2021-02-02.Medical device lot #: 20126528.Medical device expiration date: 2023-12-23.Device manufacture date: 2020-12-21.A device evaluation is anticipated but has not yet begun.Upon completion of the investigation, a supplemental report will be filed.
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Event or Problem Description
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It was reported that 1 y ext w/vlv ports & 2 sld clp each from lots 21016393, 21025279, and 20126528 had flow issues during use.The following information was provided by the initial reporter: "customer left message stating that the issue with the smartsite no fluid can be withdrawn or injected it literally locks up.".
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Additional Manufacturer Narrative
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The following fields were updated with additional information: b.5.Describe event or problem: the event description has been updated with a new number of occurrence.H.6.Investigation summary: seven unused samples (model #20019e) were returned by the customer.It was reported by the customer that they continue to have issues with the smartsite they will not flush.The sets were examined for defects and abnormalities.No defects or abnormalities were observed.The samples were connected to a cut off syringe tip to check that the fluid path is in an activated position/open when connected to a syringe.The samples were then attempted to be flushed with water using a 10ml bd syringe to confirm an open fluid path.The fluid paths of all samples were open and were able to be flushed.The failure was unable to be replicated, and the complaint could not be verified.A device history record review for model 20019e lot number 21025279 was performed.The search showed that a total of 14,403 units in 1 lot number was built on 04feb2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.A trend for this occlusion issue has been identified for this product line.Six unused samples (model #20019e) were returned by the customer.It was reported by the customer that they continue to have issues with the smartsite they will not flush.The sets were examined for defects and abnormalities.No defects or abnormalities were observed.The samples were connected to a cut off syringe tip to check that the fluid path is in an activated position/open when connected to a syringe.The samples were then attempted to be flushed with water using a 10ml bd syringe to confirm an open fluid path.The fluid paths of all samples were open and those samples were able to be flushed.The failure was unable to be replicated, and the complaint could not be verified.A device history record review for model 20019e lot number 20126528 was performed.The search showed that a total of 8,203 units in 1 lot number was built on 04jan2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.A trend for this occlusion issue has been identified for this product line.188 unused samples were returned for investigation.Evaluation of 59 samples were performed.The sample size quantity was determined per 1701-008-000 swi sample size selection work instruction v.08 (dir 10000123008_08).The sets were examined for defects and abnormalities.No defects or abnormalities were observed.The smartsites were connected to a cutoff 10 ml bd syringe to visually inspect for a fluid path while the piston is in the activated position.All 59 samples showed a fluid path.Samples were attached to a 10 ml bd syringe filled with blue dye water and flush.All samples were able to be flushed.The customer complaint that the product will not allow fluid flow could not be replicated, and the complaint could not be verified.A device history record review for model 20019e lot number 21016393 was performed.The search showed that a total of 12,003 units in 1 lot number was built on 26jan2021.There were no quality notifications issued for the failure mode reported by the customer during the production build of this set.A trend for this occlusion issue has been identified for this product line.Investigation conclusion: this incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: a root cause was unable to be determined.Rationale: a capa (corrective action preventative action) has been initiated, and a team has been assembled in order to investigate the issue.H3 other text : see h.10.
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Event or Problem Description
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It was reported that 1 y ext w/vlv ports & 2 sld clp each from lots 21016393, 21025279, and 20126528 had flow issues during use.This occurred on 204 occasions.The following information was provided by the initial reporter: "customer left message stating that the issue with the smartsite no fluid can be withdrawn or injected it literally locks up.".
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Search Alerts/Recalls
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