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A product investigation was conducted.Visual inspection: synframe half ring (p/n: 387.337, lot #:3268213) was returned and received at us cq.Upon visual inspection, the pan head screw was observed to be assembled with the screw, but could not be disassembled.The threads on the screw had no damage identified but the internal hex feature on the screw head was stripped.No other issues were observed with the returned device.Service and repair evaluation: the customer reported that a screw on the device was stripped.The repair technician reported that the screw head is stripped.Damaged component is the reason for repair.The item is not repairable per the inspection sheet.The cause of the issue is unknown.The item will be forwarded to customer quality.The evaluation was confirmed.Document/specification review: the relevant documents were reviewed: (current and manufactured) dimensional inspection: complaint relevant dimensional inspection cannot be performed as the devices cannot be disassembled.Investigation conclusion: the complaint condition was confirmed.There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.A device history record (dhr) review was conducted: lot 3268213 belongs to the sub-component part number 50131166 part: 387.337 (50131166) lot: 3268213 manufacturing site: (b)(4).Release to warehouse date: 17 dec 2009 a manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that during inspection of equipment in central sterile, it was noticed that one of the screws on the synframe holding ring is stripped.There was no patient involvement.During manufacturer's investigation of the returned device it was observed that the pan head screw was observed to be assembled with the screw, but could not be disassembled.This report is for one (1) synframe half ring this is report 1 of 1 for complaint (b)(4).
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