The failure was observed by the end user, not charging batteries after an on transport operation, the customer performed the battery run test and batteries depleted.
As per the biomed once plugged in to charge, the battery cycle would start, then stop.
The getinge field service engineer (fse) performed the battery charging sequence and observed bay 1 battery charging and stopping, he removed the bay battery and charging sequence started on bay 2 battery.
The issue was isolated to defective battery in bay 1 s/n(b)(4)).
The customer supplied a battery from spare pump and installed and tested.
The battery charging sequence operated to specifications.
Unit passed all functional and safety tests per factory specifications, returned to customer and cleared for clinical use.
A supplemental report will be submitted upon completion of our investigation.
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