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Siemens has completed an investigation of the reported event.The root cause was determined to be a user error.The investigation was performed considering complaint description, cs reports, system history, and system log files.The investigation showed that the end switch on the gantry lift was defective.As a result, the movement was stopped, and the collision control was deactivated.This was also shown to the customer via warning messages.Unfortunately, this meant that further movement was no longer possible by motor at full speed on site, but only at reduced speed for safety reasons.The reduced speed is a mitigation for such a case and is also described accordingly in the instruction for use.It is to be noted that x-ray functionality was still available.The collision occurred during user-controlled system movements as the customer tried to reach the desired table tilt of 90 degrees.To all appearances, the range of motion was not checked for colliding obstacles by the customer.The operator manual contains adequate instructions about system movement and how the operator can avoid a collision.The following warnings / cautions are described in the user manual: general remark: operator manual document: chapter "system operation", sub-chapter " important information on unit movements": warning: "unit movements risk of collision, risk of injury to patient or operator, risk of damage to unit parts.- it is the responsibility of the operator to ensure that unit movements are released only if it is certain that neither the operator, the patient, third parties nor other pieces of equipment can be endangered by these movements.- always pay attention to possible collisions during unit movements.- make sure that nobody is standing inside the danger area.- remove any objects or accessories from collision area, e.G., injector or infusion stand." as the operator manual contains adequate instructions about system movement and how the operator can avoid a collision, no foreseeable misuse resulting from this user error is concerned.After replacement of the end switch there were no further issues, and the system works as intended.In addition, the spare parts consumption was checked and a possible general fault that would require corrective measures of the installed base could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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