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Reporter is a synthes employee.Part # 03.503.070.Synthes lot # u348638.Supplier lot # u348638.Release to warehouse date: 07 jan 2020.Supplier: orchid unique.No ncr's were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Visual inspection: the matrixmand/thrx scrwdrvr bld s-retain-sh (p/n: 03.503.070, lot #: u348638) was returned and received at us customer quality (cq).Upon visual inspection, it was observed that the distal tip was stripped.No other issues were observed with the returned device.Functional test: a functional test was not performed as mating devices were not returned.Can the complaint be replicated with the returned device? unable to perform dimensional inspection: no dimensional inspection can be performed due to post-manufacturing damage.Furthermore, the complaint relevant dimensions cannot be checked for dimensional accuracy, because of the design of the device.Document/specification review: based on the date of manufacture, the current and manufactured revision of drawings were reviewed cruciform blade.Complaint confirmed? yes, the device received was stripped which could have caused the will not hold/retain complaint condition.Hence confirming the allegation.Investigation conclusion: the complaint condition was confirmed for the matrixmand/thrx scrwdrvr bld s-retain-sh (p/n: 03.503.070, lot #: u348638).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that, during a routine inspection in sterile processing, two screwdriver blades were noted to have bent plus the drive fins would not retain the screws properly.Also, the threaded drill guide for matrix mandible appeared to have worn threads and would not properly engage the plates.There was no known patient involvement.This report is for one (1) matrixmandible/thorax scrwdrvr blade self retaining-short.This is report 3 of 3 for complaint (b)(4).
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