Complaint (b)(4) received.After speaking with biomed, it was concluded that the issue was with the cool return solenoid.Perfusionist did not want to return the device to use until biomed could change the solenoid.Replacement part was sent to the customer.There were no allegations of patient harm.To date, no parts have returned for evaluation.
Event or Problem Description
Customer states that this hemotherm is continually having issues with the cool reservoir filling while heating and the heat reservoir emptying during procedures.