Medtronic legal received information from the attorney of the family regarding customer¿s hospitalization and pump malfunction.The information received on (b)(6) 2021 stated the following - reporter alleges: in the beginning or around 2017 the customer was using a medtronic new generation pump that malfunctioned due to the retainer ring defect and failed to deliver the appropriate amount of insulin causing the customer to suffer from hypoglycemia, dizziness, seizures, migraines, and was hospitalized on multiple occasions.Customer was also experiencing the symptoms related to the high blood glucose such as mental stress, anxiety, worry, humiliation, fear, concern and other personal and financial hardship in the aftermath from the malfunction events.It was unknown if customer was using auto mode/smart guard feature at the time of the event.The reservoir will not be returned for analysis.
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