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This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.The reported failure mode will be monitored for future re-occurrence.Alleged failure: bur broke at distal end.Probable root cause: inadequate window profile, inadequate welding process (i.E.Plasma, inductive, gluing), improper material strength, inadequate size selected for the application, material brittleness , excessive force applied by the user, incorrect rfid tag.
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