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A sample was not received, at the manufacturing site for evaluation.Therefore, the condition of the product could not be verified.A review of the device history record (dhr) traceable to the reported lot number, indicates that the product was processed and released according to the product¿s acceptance criteria.A review of the sterilization records, indicates that the product was sterilized and released according to the product's acceptance criteria.Because a sample was not received, and the dhr review of the lot number provided, indicated the product was processed and released according to the product¿s acceptable criteria, the root cause for customer complaint issue cannot be determined.The exact root cause for this complaint is unknown.Therefore, specific action with regards to this complaint cannot be taken.All handpieces are 100% visually inspected prior to being released from the manufacturing facility.Data will continue to be monitored for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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