Customer stated that this incident occured during training.Canon customer engineer confirmed that there are warning signs on entrance door of mr suite cautioning not to enter suite with any ferromagnetic materials, specifically cautioning against entering suite with ferromagnetic wheelchairs.This incident is attributed to user error.It was communicated verbally from customer to customer engineer that beyond the aforementioned stitches, the injured party has gone to doctor and then back to hospital due to continued swelling of his scrotum.According to customer and customer engineer, it is presumed that staff were aware that the wheelchair was magnetic, but presumably, to save time, staff would bring wheelchair into the room to the far end of the couch to transfer patients rather than take the time to transfer them from the magnetic wheelchair to non-magnetic wheelchair, and then to couch.As of june 17th, 2021, system is up and running once again.
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