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Reporter is a j&j employee.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.H10 additional narrative: h3, h6: a review of the receiving inspection (ri) for minipolyaxial screwdriver was conducted identifying that lot number km880213 was released in three batches.Batch1: lot qty of 7 units were released on march 12, 2020 with no discrepancies.Batch2: lot qty of 43 units were released on august 22, 2019 with no discrepancies.Batch3: lot qty of 49 units were released on august 10, 2019 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.The ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Visual inspection: the minipolyaxial screwdriver (p/n: 288304000, lot #: km880213 ) was returned and receives at us customer quality (cq).Upon visual inspection, it was observed that the device was missing the sleeve assembly and the inner driver assembly.Device failure/defect identified? yes.Dimensional inspection: there was conclusive evidence that the device was missing a component, so the dimensional inspection was not performed.Document/specification review based on the date of manufacture the following drawings, the current and manufactured revision of drawings were reviewed.Mountaineer polyaxial screwdriver assembly.Complaint confirmed? yes, the device received was missing two components.Hence the allegation is confirmed.Investigation conclusion the complaint condition is confirmed for the minipolyaxial screwdriver (p/n: 288304000, lot #: km880213 ).However the reported broken condition could not be confirmed as the device was just missing components.There is no indication that a design or manufacturing issue has caused the issue and hence the root cause cannot be determined.No definitive root cause could be determined based on the provided information.Based on the investigation findings, it has been determined that no corrective and/or preventive action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post-market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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