It was reported to philips that an internal paddle arrived with two spots on the face of the plate.There was reportedly no patient involvement.The customer worked with the technical support representative.The paddles according to customer have two spots on the face of the plate.The paddles need to be replaced.A defoa case was opened to address the customer issue.The customer has been sent replacement internal paddles.This complaint will be included in periodic trending to identify issues warranting additional investigation.However, the defective paddles has not been located for review after attempts to find them.
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