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Additional information: d9, h3: it was initially unknown if the complaint device would be returned, but it a device was never returned.Event summary: as reported, while stocking a micropuncture transitionless stiffened cannula access set, a hair was found inside the packaging.There was no patient involvement.Investigation - evaluation: a document-based investigation was performed including a review of complaint history, device history record, manufacturing instructions, quality control data, specifications, and the instructions for use (ifu).The complainant did not return the complaint device to cook for investigation.In response to this incident, cook completed a review of the dhr.The dhr for the reported complaint device lot records no non-conformances.A database search for complaints on the reported lot found no additional lot related complaints from the field.As there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that non-conforming product exists in house or in field.The instructions for use (ifu) provides the following information to the user related to the reported failure mode: how supplied: ¿supplied sterilized by ethylene oxide gas in peel-open packages.Intended for one-time use.Sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Store in a dark, dry, cool place.Avoid extended exposure to light.Upon removal from package, inspect the product to ensure no damage has occurred.¿ cook has concluded that the main cause of failure is manufacturing /quality control related.Though there are 100% inspections in place to detect foreign matter, it is still possible for this failure to not be caught.Per the quality engineering risk assessment, no further action is warranted.Cook medical will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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