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This complaint investigation was closed based on the device not received, therefore the reported failure mode was not confirmed.In the event that the device is received, the complaint will be reopened and the investigation will be updated with new results.Alleged failure: pump will increase in pressure unintendedly.Probable root cause: pressure sensor malfunction/out of calibration.Inflow cassette/ tubing pressure sensor membrane failure.Mis-inserted cassette/ tubing.Motor encoder malfunction/failure (inflow and/or outflow).Roller wheel assembly (inflow and/or outflow) malfunction/failure.Roller wheel failure due to peristaltic tubing debris build-up.Main board (all) /imx failure (cf).Software malfunction (1, 3, 3.1, 3.4, 3.15, 3.16, 3.17, 4,, 8 for cf, or related modules in other pumps).Use error system design unwanted movement of internal components/wiring pressure sensor is operated above linear pressure reading range (>450 mmhg for cf) (design).Pump operated at least-favorable environmental conditions for extended period of time run screen does not adequately indicate overpressure situation miniwashmalfunction (cf).Command not registered from hand control (all), footswitch (cf), sidne (fc, ap) or hermes (ap-hermes ready) excessive use of wash or turbo slow reaction time to a quickly closed off shaver outflow at high flow rates power failure of pump pressure sensor stuck behind the sensor bracket.Electromagnetic interference (emi) from rf communication, hf surgical instruments, esd, or power surge insufficient cybersecurity (cf).The manufacture date is not known.The reported failure mode will be monitored for future reoccurrence.
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