| Catalog Number |
320617 |
| Medical Device Problem Code |
Defective Device (2588)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/14/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Date of event: unknown.Investigation summary: no samples (including photos) were returned therefore the complaint could not be confirmed and the root cause is undetermined.This is the 1st related complaint for the reported lot number.A review of the manufacturing records was performed and no non-conformances were raised in association with this type of event for this lot.Complaints received for this device and reported condition will continue to be tracked and trended.If samples are received in the future the complaint will be reopened for further investigation.Based on the above, no additional investigation and no corrective/preventative action (capa) or situation analysis (sa) is required at this time.Investigation conclusion: dhr of lot# 0184473 was reviewed and no qn found.Manufacture records was reviewed, no abnormal was found.14pcs retention samples were checked on visual inspection and cover pull force, no failure was found.No returned samples or actual defect samples for investigation, so we can¿t performing in-depth investigation.Base on investigation above, the certain cause cannot be concluded at the moment.
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Event or Problem Description
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It was reported that the pn relion 31g x 6mm 3b tw experienced an outer cover that would not detach.The following information was provided by the initial reporter: consumer reported, he could not remove the outer cover prior to injection.Stated, he had to use a second pen needle and that worked.
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Event or Problem Description
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It was reported that the pn relion 31g x 6mm 3b tw experienced an outer cover that would not detach.The following information was provided by the initial reporter: consumer reported, he could not remove the outer cover prior to injection.Stated, he had to use a second pen needle and that worked.
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Additional Manufacturer Narrative
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H6: investigation summary: customer returned a single 6mm, 32 gauge pen needle.No other identification was provided.The pen needle was tightened into place on a test pen attached to a fixture to measure pull force removal.The force required to remove the outer cover was measured at 1.7 lbs.The specification for this test states that forces between 0.1 lbs and 6.0 lbs are acceptable.The outer cover was found to be within spec and functioning as intended.A lot history review was carried out and no related non-conformances were raised in association with this packaged lot concluding all inspections were performed as per the applicable operations and met qc specifications.Based on the sample received, bd was unable to replicate or confirm the customer¿s indicated failure of difficulty removing the outer cover.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.The root cause cannot be determined at this time as the issue is unconfirmed.
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Search Alerts/Recalls
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