Additional information: imdrf annex a, g, b, c and d grids and manufacturer narrative (chr, dhr and shr statements).Omit: a07 - electrical /electronic property problem (1198), b17 - device not returned, c20 - no findings available.Correction: describe event or problem, report source, report source other, manufacturer narrative (verbiage).Device evaluated by bd service.A review of the complaint history for sn (b)(6) was performed which confirmed similar complaints with the same or related failure mode.A review of the device history record showed the device had a manufacture date of 18jul2006.The review was performed from the date of manufacture to the present date 28jul2021.A review of the device history record for sn (b)(6) was performed which confirmed that this device was not involved in a production failure which correlates to the customer reported issue.A review of the service history record for sn (b)(6) was performed which confirmed that this device was involved in a service failure which correlates to the customer reported issue.
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