Additional device product codes: gxl and hxx.Reporter is a synthes employee.A dhr was performed on the serviceable device and it was found that the device was manufactured on july 11, 2018.A manufacturing related potential cause was not suspected, therefore, per franchise complaint product investigation procedure no manufacturing record evaluation is required.Service and repair evaluation: the customer reported that the hand piece for battery powered driver reverse speed does not work consistently.The repair technician reported the device did not run in fast forward, forward, or reverse, wires damaged, bearings grinding and debris in housing.Damaged component is the reason for repair.The cause of the issue is damaged component.The following parts were replaced: circuit board, motor, membrane switch/flex circuit, and all applicable components.The item was repaired per the inspection sheet, passed synthes final inspection and will be returned to the customer upon completion of the service and repair process.Finalized service record will be archived in tungsten document management system.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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