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Manufacturer's investigation conclusion: the reported event of atypical alarms due to fluid ingress in the 14-volt battery was confirmed via the submitted log file.The heartmate 14 volt lithium ion battery was not returned; however, a log file was submitted for analysis.The submitted log file contained data spanning approximately 1 day (20jun2021 ¿ 21jun2021 per the timestamp).The log file captured intermittent atypical low power advisory alarms while connected to battery power on (b)(6) 2021 due to the rsoc voltage and the bus voltage in the black power cable dropping below the expected voltage.These low power advisory alarms do not follow routine battery depletion.In addition, the log file captured atypical intermittent power cable disconnect alarms on (b)(6) 2021 due to the rsoc and bus voltage dropping to approximately 0 volts.The alarms appear to resolve on their own when the rsoc and bus voltage is restored to the expected values.Multiple attempts were made to gather additional information about the reported event such as the batch/lot number of the 4 batteries involved in the reported event, if replacing the batteries resolved the low voltage and power cable disconnect alarms, and if any products will be returning for evaluation; however, no response was given.The root cause of the reported event could not be conclusively determined through this analysis; however, the liquid that got spilled into the battery charger and on the 14-volt batteries could have contributed to the alarms.Heartmate iii patient handbook under section 5 ¿alarms and troubleshooting¿ and heartmate iii instructions for use (ifu) under section 7 ¿alarms and troubleshooting¿ cover all alarms (visual and audible), including power cable disconnect alarm conditions, low voltage advisory alarm conditions, and the actions to take if the alarms cannot be resolved.Heartmate iii patient handbook section 6 "caring for the equipment" describes how to care for and clean all equipment, including the 14v battery clips and 14v batteries.Section 10, entitled ¿safety checklists¿, provides checklists to assist the patient in performing routine maintenance of heartmate iii lvad, including inspecting/cleaning the contacts on the 14v battery clips and 14v batteries.This section also informs the user to replace any equipment or system component that appears damaged or worn.Heartmate iii instructions for use (ifu) section 8 ¿ ¿equipment storage and care¿ and heartmate iii patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment, including instruction on how to avoid getting equipment wet.Heartmate iii patient handbook and heartmate iii instructions for use (ifu) caution users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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