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Per the contract manufacturer, a check of the batch production record could not be performed, because a valid lot number was not reported.Additionally, a check of the complaint records could not be performed, because a valid lot number was not provided.Per the contract manufacturer, the perfluoropropane ophthalmic gas was unable to be evaluated, because the sample was not returned.As no sample was returned for evaluation.And with no additional, related information provided, the customer reported event was not confirmed.Based on the information obtained, the root cause of the reported event is end user error.The root cause of the reported event is end user error.Therefore, no further actions can be pursued at this time.Quality assurance has reviewed this complaint.And will continue to monitor data for evidence of adverse trend and take further action, as appropriate.At a minimum, this will include completing reviews of complaint class report levels on a monthly basis by the product team.The manufacturer internal reference number is: (b)(4).
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