The device, used in treatment, was not returned for evaluation and the reported event could not be confirmed.The clinical/medical investigation concluded that, after three requests, no relevant supporting documents have been provided.Without the request clinical information, a thorough medical investigation cannot be rendered nor can the root cause of the reported infection be determined.Based on the limited information provided, it is unknown which devices were explanted.The impact to the patient beyond that which has already been reported is unknown.Should any additional medical information be provided, this compliant will be re-assessed.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Possible causes could include but are not limited to contamination, patient reaction, and post-operative healing issue.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved, our investigation could not proceed.Should the device or additional information be received, the complaint will be reopened.No further investigation is warranted for this complaint; however, we will continue to monitor for future complaints and investigate as necessary.
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