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A supplier corrective action request (scar) was issued to the wrap supplier o & m halyard medical.Root cause: the product goes through other repacking process and handling prior to end user.Therefore, o & m halyard medical was unable to determine the true root cause for the hair.The following corrective and preventive actions have taken place by o & m halyard medical: ja-07297, ninja-like hood is used in production to minimize the hair from falling on to the product.Personnel was notified to raise awareness of the issue of hair being found on product.Potential root cause: it was determined by deroyal, but not limited to, possible employee failure to identify debris, possible dress code violation, lack of lab coat cleanliness, cleaning process not followed or inadequate, exposed product in warehouse, and debris contained in vendor supplied items.The following corrective actions have taken place by deroyal: manufacturing personnel were retrained on the dress code procedure (corp.Prc.079) and cleaning procedure (corp.Prc.086), sub-assemblies were created to place all items potentially containing/attracting lint together prior to final assembly, quality control specialist started conducting routine walk-throughs in raw material storage areas to identify any potentially exposed product, manufacturing personnel were instructed to wipe down production lines after every order, supplier corrective action request (scar) was issued to the lab coat supplier, corrective and preventive action point (capa) bp20-21-07-009 has been assigned, and added additional guidance to the manufacturing instructions to indicate that these products have had reports of debris to increase scrutiny during the assembly process.The deroyal sales representative conducted an initial site visit on (b)(6) 2021 in regards to reported complaints of contamination (hair and debris) in procedure trays and collected various defective product samples.The samples were provided in bulk and were not able to be correlated to the corresponding reported quality events.The sales representative performed a follow-up visit on (b)(6) 2021, and the customer agreed to individually bag each separate complaint sample in the future.This investigation is complete at this time.No further information is available at this time.We will provide follow-up report if additional information becomes available.
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