While servicing the device, an authorized bench technician discovered that the device was not recognizing the therapy cable.The customer requested that the device be returned for bench repair.The device was received by the bench repair service on 30-jun-2021.Upon evaluation of the device by an authorized bench technician, it was discovered that the unit failed to recognize an installed therapy cable due to a faulty therapy pca.Based on the conclusion of the evaluation, it was determined that this was a malfunction of the therapy pca.The therapy pca was replaced and the device was deemed fit for use.Following the repair, the unit was returned to the customer to be placed back into service.There is no indication of a systemic problem.No further investigation or action is warranted.
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