H10: device evaluation: photo received: one (1) photo was attached in agile attachments for evaluation.Results: inflation line broken off was found and a bitten mark was observed; the complaint was confirmed.One (1) sample of our inventory was taken in attempt to replicate the failure mode pulling the tube to broken off in half.Results: it was not possible replicate the failure mode, the inflation line cannot be broken off in half and the damage on tube does not similar compared with the sample returned.Based on the analysis conducted in the photo provided, the most probable root cause is that tube was broken off by the end user since a bitten mark was appreciated on the tube per photo received.No action taken required since the failure mode reported is not attributable to the manufacturing process.The cause of the reported problem was traced the the user manipulation of the device.
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