Customer refused to provide title.The device was returned for investigation.Upon evaluation of the device, the stated problem of damaged insertion tube was confirmed.The inspection found a cut and broken bending section cover, leaking, and distorted image.The investigation is ongoing; therefore, the root cause of the reported event cannot be determined at this time, however, if additional information becomes available, this report will be supplemented accordingly.
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This supplemental report is to inform that upon further review, this is not a reportable malfunction.Per the legal manufacturer, there is no potential for this issue to cause or contribute to death or serious injury if the malfunction were to recur.Olympus will continue to monitor complaints for this device.
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