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Based on the lot number provided, we reviewed the device history record (dhr).There were no reports of any deviation or non-conformance investigations (nci) generated for the lot number.Sample photo was available for investigation and based on review, the photo shows the hair contamination, confirming the defect reported.Physical sample was not returned for investigation.During the assembly process, we utilize various controls to reduce the opportunity for hair in the packs.All employees must follow a strict dress code before entering the control access room (car) and component warehouse area that includes: must wear a hair net, head band and head cover that provides full coverage to the hairline and a full-length cover coat that closes to the neckline.All employees sanitize their hands.Employees then walk through a hallway that employs mechanical means (deionizers and air curtains) to remove particulate from the person before they enter the car.There is one way access and exit for the control access room (car) to restrict flow to the assembly area.Assembly areas have no direct access to the outdoors and have filtered ventilation.The assembly lines are wiped with a damp disinfectant cloth each morning and in between work orders.Trash is removed periodically during production and again at the end of each work order.Sticky rollers or a hepa-filtered vacuum is used to remove particulate from the floor.Each component¿s exterior surface is checked for any loose debris or hair before assembling into the pack.Although the hair was found in the pack, the source is not easily identified.This complaint has been brought to the attention of all involved employees in the production of this work order.All applicable procedures have been reviewed, including visual inspection of every component for hair prior to placement into the pack, and all other general handling and storage protocol.
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