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Due to the automated mes (manufacturing execution system) system there are controls in the manufacturing process to ensure the product met specifications upon release.During analysis, the coil delivery wire was seen to be kinked/bent and the main coil was found to be prematurely detached/separated during use.Functional testing could not be performed as the coil was not returned.The reported event could not be confirmed; however, the analysis results are consistent with the reported event.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.Additional information received from the customer indicated that continuous flush was not maintained throughout the procedure and an incompatible non-stryker microcatheter was used, which is likely to have caused the user to experience friction and contributed to the product problem codes noted.Additional information received from the customer indicated that continuous flush was not maintained throughout the procedure and an incompatible non-stryker microcatheter (0.021 in) was used, which is likely to have caused the user to experience friction and contributed to the product problem codes noted.The dfu states continuous flush is to be maintained throughout the procedure and "target detachable coils are compatible with stryker neurovascular 2-tip marker microcatheters (min.Internal diameter 0.41 mm [0.016 in], max.Internal diameter 0.48 mm [0.019 in]).".Therefore, based on the current information available, the as reported issue of 'coil in catheter friction' and as analyzed ' main coil prematurely detached/separated during use' will be assigned 'user error'.An assignable cause of handling damage will be assigned to the 'coil delivery wire kinked/bent' as it is most likely that this damage to the delivery wire occurred due to handling of the device during use.
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