Date of event: unknown.The date received by manufacturer has been used.Investigation summary: a complaint of packaging not being fully sealed was received from the customer.Three unopened samples were returned for investigation.Through visual inspection, the customer complaint was confirmed.The packaging on all three samples was partially opened.A device history record review for model mp5303-c lot number 19125699 was performed.The search showed that a total of (b)(4) units in 1 lot number was built on 06dec2019.There was 1 quality notifications issued for the failure mode reported by the customer during the production build of this set.An investigation was performed by the manufacturing plant.The root cause for this defect was found to be a dirty mold on the manufacturing machinery.To correct the failure mode an fmea activation and control process activation were completed on march 23rd, 2021.This incident has been added to our database of reported incidents.Our business team regularly reviews the collected data for identification of emerging trends.
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