A review of the tracking and trending report determined that there are no trends for the product for the complaint issue.Review of the attached data found that plt and/or hgb were either suspect (marked with beside the numerical result) or fell above or below the normal patient limit set by the user (results underlined).All the flags indicate that the verification/validation of these results would be required per the laboratory¿s protocol.It was also noticed that discrepant results occurred more often on samples collected via finger stick/heel stick.Due to very limited sample volumes collected in these manners, sample mixing could be a factor that could potentially contribute to the discrepant results between the first run on the cd ruby and the second run on the beckman coulter instrument.The cd ruby and beckman coulter analyzers use different technologies to measure plt and hgb, mainly optical vs impedance, respectively.The difference in the results between the cd ruby and beckman coulter analyzers may be due to the sample cell morphology/pathology and the different technologies used.No instrument issue identified during the site visit by abbott field service (fsr).A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation no product deficiency was identified for the ruby analyzer, serial number (b)(6).
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