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Multiple lot numbers: there were multiple lot numbers reported to be involved.The information for each lot number is as follows: medical device lot #: 8281138, medical device expiration date: 2023-10-31, device manufacture date: 2018-12-14.Medical device lot #: 9072975, medical device expiration date: 2024-03-31, device manufacture date: 2019-05-14.Investigation summary: the customer issued a complaint for damaged box, missing certificate and label not clear detected during reception of goods.Photos of the damaged box and also the labels were made available by the customer.The review of the photos determined that inner bag was damaged and it was mentioned the box was damaged however the labels indicated as not readable were considered legible of the key information relating to the product.Bdm-ps performed a batch history record¿s review (bhr) including a review of all data collected during in process and quality inspections.The batches involved in this complaint meet all acceptable quality levels (aql¿s), were manufactured and released according to applicable procedures and specifications.Complaint conclusion: confirmed.
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