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A user facility response to a good faith effort(gfe) was provided via e-mail on aug 4 2021.Thirteen devices were involved in this contamination event, with no patient involvement.The type of pollution was found to be dirt / sediment from well water.They could see the dirt in the water, no scopes were processed in dirty water.The dirt ran through the water system and that took care of the problem.We confirmed that the hospital was cleaning the scopes according to the instructions for use, but could not clean due to dirty water.Also, this event occurs only one day and does not occur repeatedly.Evaluation summary: it was caused due to incorrect reprocessing by the customer.In addition, we confirmed that the insertion flexible tube crush; however, it is not related to the alleged complaint.Related mdr:9610877-2021-10449,9610877-2021-10450,9610877-2021-10451,9610877-2021-10452,9610877-2021-10465,9610877-2021-10466,9610877-2021-10467, 9610877-2021-10468,9610877-2021-10469,9610877-2021-10470,9610877-2021-10471,9610877-2021-10472.This report is being filed as part of the pentax backlog management plan.
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