From the provided calibration data, the last calibrations performed on 28-jun-2021 and 02-aug-2021 were within expected ranges.Product labeling recommends the following calibration frequencies: after 31 days when using the same reagent lot; after 14 days when using the same reagent kit on the analyzer; as required: e.G quality control findings outside the defined limits.Quality controls were within range on 31-jul-2021 and 02-aug-2021.Upon review of the alarm trace, no relevant alarms were observed on 31-jul-2021 or 12-aug-2021.The field service engineer replaced the sample probe, pinch tube, and cells.A calibration of the probe liquid level detection was performed.The investigation could not identify a product problem.The cause of the event could not be determined.
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