Patient information: no report of patient involvement.Ge healthcare (gehc) became aware of an isolated customer contact platform which did not correctly categorize certain (b)(6)-based customer calls.Gehcâs investigation into the issue identified that some (b)(6)-based customer calls were not considered for complaint evaluation if the customer did not retain a service or warranty contract, and the customer also did not accept a quote for service from gehc.As part of gehcâs investigation, this specific call record was determined to be a reportable event and is being reported outside of the 30-day reporting timeline.This process non-conformance is being addressed via gehcâs capa system to: report any appropriate records/events which have not been reported as a result of this issue.Prevent future occurrence.
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