Date of event: unknown.The date received by manufacturer has been used for this field.Investigation summary: it was reported by the health professional the items are leaking at the bottom of the plunger.To aid in the investigation, one sample in an opened packaging blister was received for evaluation by our quality team.The sample has 20ml of a clear substance.A visual inspection was performed and no damage, imperfections or leakage is observed.As the sample is contaminated with an unknown substance, no further investigation was completed.A device history record review was completed for provided material number 302832, lot number 1056997.The review did not reveal any detected quality issues during the production of this lot that could have contributed to the reported defect.To date, there have been no other similar events reported for this lot.Based on the investigation and with the returned sample analysis the symptom reported by the customer could not be confirmed and a probable root cause could not be offered.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.
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