Information was received from a patient who was implanted with an implantable neurostimulator (ins) for non-malignant pain.The reason for call was to address an issue w/ the ins.Pt noted they just moved into a new apartment, and for the last 2 weeks (month/year valid) they have been experiencing an issue w/ the ins.Pt stated that they were "working pretty hard" to move, and they think they pulled something loose.Pt reported that it "hurts like the devil" and they cannot get the ins to turn on.Pt also reported that the implant site hurts.Pt stated they initially were not sure if the symptoms were related to the ins or if they were having an "appendix attack".Pt stated they believe the issue is related to the ins because they can't get the ins to turn on.Pt inquired if they should go to an er, and noted that they previously saw their managing hcp "last week", but noted that they did not report the issues to the hcp.Reviewed role of patient services, if it is medically appropriate to seek out medical attention at an er, and redirected the pt to follow-up with the managing hcp.
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