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(b)(4) attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.Additional information was requested and the following was obtained: how many sutures are part of this complaint (please note there are 36 packets of sutures in a box) there were 3 sutures used in a row.Are the sutures that are part of this complaint available for collection? if so how many? are they contaminated? customer is sending remaining stock back a manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Photo investigation summary: the product was not returned to ethicon inc for evaluation.Visual inspection was conducted on the picture received.Visual analysis of the picture received determined that an opened box and an unopened sample of product code z315h could be observed.The condition reported could not be observed in the picture.As part of our quality process, the manufacturing records of this lot-serial number were reviewed, and the manufacturing standards were met prior to the release of this batch.No conclusion could be reached as to what caused the reported complaint since the sample was not returned for analysis.Additional complaint information monitoring for potential safety signals will be conducted through complaint trending as part of post-market surveillance.Related medwatch reports - 2210968-2021-07572 and 2210968-2021-07573.
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Product complaint # (b)(4).Date sent to the fda: 09/23/2021.This report is being submitted pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon inc, or its employees that the report constitutes an admission that the product, ethicon inc, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Additional information: d9.Investigation summary: an opened box with twenty-four packets of product code z315 were returned to ethicon inc for analysis with the packaging closed.Upon initial inspection of the samples, no external damages were observed on the packets.In order to evaluate the conditions of the returned samples, thirteen packets were opened, and no defects were detected.The swage and attachment area was noted to be as expected.The sutures were dispensed without problems and examined along of the strand to detect any issue related to damaged or breakage sutures and no defects were observed during evaluation.Functional test was performed, and the tensile strength result were above the minimum requirements.As part of our quality process, the manufacturing records of this lot-serial number were reviewed, and the manufacturing standards were met prior to the release of this batch.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post-market surveillance.
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