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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of poor image quality was confirmed; the probe¿s is giving a poor image.The site rite 8 was visually inspected upon receipt and was found to be in good physical condition.The probe¿s is giving a poor image due to an internal failure.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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