Manufacturing date of device has been added to the dedicated h.4 section.H.10: livanova field service representative dispatched to the facility confirmed the issue.He was able to traced back the fault in the damaged compressor of the cooling system.The unit will be removed from service.Complaints database analysis revealed no similar event since unit installation in 2013.Based on investigation findings, a potential breach of the cooling coil can be generated due to stirrer flow in the tank.Consequently, the water will enter the cooling circuit and the compressor unit.This condition will cause immediate damage of the cooling compressor system.This is a known issue and corrective action is already in place.On 16-mar-2020 it was performed the erosion kit upgrade on the devices that includes the new design of the pump head of the stirrer motor to prevent a water flow directed to a narrow area of the evaporator coil.The issue was claimed about more than year after the upgrade, but most probably the condition of the evaporator was already compromised before the upgrade to such an extent that the copper was rather degraded.
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