Upon review by the field service engineer, it was noted that there was nothing on the floor or on the device that may have caused the wheels to stutter.The root cause was determined to be an internal cable failure that caused the scanner to fail while attempting to complete a scan.The cable was replaced by field service and the device was confirmed to be functioning normally.Because the user had to repeat the patient scans, it was determined that the dlp delivered to the patient was 1.62gy.Cm.
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While the user was completing a scan on a patient, the scanner started stuttering.As a result of this, the device failed to travel the appropriate distance to produce the necessary images and the customer scanned the patient two additional times.Because two additional scans were initiated by the user, the patient received more radiation than anticipated.
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