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Siemens has completed an investigation of the reported event.The root cause was determined to be a hardware error.The investigation showed that the image acquisition system (ias) failed due to a defect in the ias computer, which was confirmed by the evaluation of the log files.As a result, the system switched to the bypass fluoro mode, as intended for such a case, and displayed a corresponding error message to the operator.This special mode, which is a mitigation of the problem, allows the system to continue generating imaging.However, neither acquisition nor storage or further processing of data is possible, and the image quality is reduced.Such an error can only be eliminated by replacing the affected hardware.The entire ias bb3.5 pc was replaced during service intervention.The system is running again as specified.The spare parts consumption of the affected part was checked.A possible error accumulation or even a possible general error, which would require corrective measures of the installed base, could not be determined by the investigation.After detailed investigation, the incident is not classified as a reportable event as neither serious injury, death nor an unexpected, prolonged hospitalization of the patient or any other person occurred or could be expected.
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