Pentax medical was made aware of a complaint which occurred in the united states with the description of "no video/error msg, scope not conn." involving pentax medical endoscope model vnl9-cp, serial number (b)(4).The customer owned endoscope was received by pentax medical for evaluation on 09-aug-2021.The endoscope was inspected by pentax medical service under service order (b)(4) and the technician found image blackout confirming the customer complaint and also documented the following inspection findings: control body vivideo signs of severe corrosion, passed dry leak test, passed wet leak test, ift assy with bending rubber bukcle at end of rootbrace, control body vivideo signs of fluid invasion.The device underwent repairs including the following components: o-rings and seals, ift assy w/bending rubber, rs2 control button with pcb, r2s module, r2s led module, umbilical cable w/o jst connector, jst connector (set of 20pcs), r2s switch cable, r2s led module.Model vnl9-cp, serial number (b)(4) has been routinely serviced at a pentax facility since the device was put into service.The endoscope is awaiting repair and approved by final qc as of 03-sep-2021.
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