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As this malfunction is considered one event identified by the dealer; only one mdr report will be submitted for the reported quantity affected of nine for this event.Manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: the physical device was not returned for evaluation.One electronic photo was provided and reviewed.The photo shows nine encor probe packaged boxes, crack was noted in all six packages.Based on the photo review, the investigation is confirmed for the reported tear, rip or hole in device packaging (crack and sterile breach on package), as the crack was noted in all nine packages.A definitive root cause for the alleged tear, rip or hole in device packaging could not be determined based upon the provided information.Labeling review: a review of product labeling documentation (e.G., procedural instructions, indications, warnings, precautions, cautions, possible complications, contraindications, nursing guide, and unit label) did not find any product labeling inadequacy.(expiry date: 04/2022).
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