| Model Number |
BIOVISION 10X15 |
| Medical Device Problem Code |
Computer Software Problem (1112)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
07/26/2021
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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The device involved in this event was not returned for evaluation purposes therefore visual and functional analysis of the product could not be performed.We are unable to confirm a relationship between the device and the issue reported and a definitive root cause for the reported event could not be determined.The information obtained during complaint investigation will be included in our global complaint trending and product surveillance will continue to monitor complaints of this type for adverse trends.If the product is received or additional information is obtained, the investigation will be reopened accordingly per standard operating procedure.A device history record (dhr) review was conducted for the reported lot/serial number.The device was released meeting all qa specifications.
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Event or Problem Description
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It was reported that on (b)(6) 2021 during a imaging using a faxitron or the images sent to the physician using intellispace pacs had a discrepancy , because of this the physician had to excise additional margins from the patient.Additional information received referred to user error and software error, a technician was able to fix the issue for future tests and explain the customer how to use it properly.No other information is available.
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Search Alerts/Recalls
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