Manufacturer's investigation conclusion: the reported event of the white power cable draining faster than expected was not confirmed; however, it was confirmed via product testing that both power cables of the system controller had higher than expected resistances.The heartmate 3 (serial #: (b)(6) ) was returned for analysis, a log file was downloaded, and a log file was submitted for review.The submitted and downloaded log files contained overlapping events spanning approximately 6 days((b)(6) 2021 per timestamp).Events on (b)(6) 2021 are from product testing at abbott.Throughout the log file it is observed that the rsoc voltage on the white power cable was slightly lower while compared to the black power cable while on 14v battery power; however, no atypical low voltage events occurred and the 14v batteries were able to operate longer than the expected minimum of 6 hours as indicated in the heartmate 3 patient handbook.There were no atypical alarms.Pump operation was not affected.The heartmate 3 system controller was tested and passed preliminary testing.During functional testing the controller did not pass 4 stages due to higher-than-expected resistances on multiple wires of the power cables.The system controller was opened, and it was confirmed that every wire of both power cables had higher than expected resistance.Although not confirmed, higher resistances may contribute to faster than expected drain on the 14v batteries.The system controller was still able to operate on a mock loop despite the higher resistances.The root cause of the reported event was unable to be determined in this analysis.Incidental findings: damaged strain relief, fluid ingress the device history records were reviewed and the records revealed the heartmate iii system controller (serial#: (b)(6) ) was manufactured in accordance with manufacturing and qa specifications.Heartmate iii instructions for use section 7 ¿ ¿alarms and troubleshooting¿ and heartmate iii patient handbook section 5 ¿ ¿alarms and troubleshooting¿ explains how to properly interpret and troubleshoot all alarms, including low voltage alarms.Heartmate iii instructions for use section 3 ¿ ¿powering the system¿ and heartmate iii patient handbook section 3 ¿ ¿powering the system¿ addresses that fully charged 14v batteries can power the system for up to 6¿17 hours, depending on the patient's activity level.Heartmate iii instructions for use section 8 ¿ ¿equipment storage and care¿ and heartmate iii patient handbook section 6 ¿ ¿caring for equipment¿ explain how to properly care for the equipment.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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