| Model Number |
N/A |
| Medical Device Problem Codes |
Poor Quality Image (1408); Defective Component (2292)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
08/20/2021
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The manufacturer has received the sample and is pending evaluation.Results are expected soon.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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Event or Problem Description
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During evaluation of the returned device, it was found that the probe has red marks on the calibration point and produces rain like image.
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Additional Manufacturer Narrative
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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of found during evaluation at bd service facility: the probe has red marks on the calibration point and produces rain like image.The root cause of the failure was identified as an internal probe failure was confirmed.
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Event or Problem Description
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During evaluation of the returned device, it was found that the probe has red marks on the calibration point and produces rain like image.
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Search Alerts/Recalls
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